Thank you for choosing All Fur Luv Professional Pet Sitters!

Whether your pet has fur, feathers, fins, or scales, our goal is to make your family member(s) as comfortable and happy as possible while you are away. The following is a list of our policies and procedures. If you have any questions on concerns, please don’t hesitate to contact us. 

We want to make your pets feel right at home… because they are!

1) Contact Us:

To check in on your pet, or if you have questions, need to schedule changes or have urgent needs, you may call or text AFL at 469-831-4961. If AFL is unable to answer the phone, your call will be returned as soon as possible. Please be sure you have received confirmation from AFL that your message was received and any updates or changes have been made.

Please remember to let AFL know you have returned home. You may at ANY hour leave a text message that you have arrived home safely. Otherwise, additional visits may be made to insure the safety and well being of your pet(s). Additional trips will be added to your bill.

2) Daily Schedule:

Regularly Scheduled Mid-day Dog Walks are scheduled from 10AM to 2PM Monday through Friday only and are for clients that are at work during the day and returning home each night.

Clients working unusual hours requiring visits before 10 am or after 2pm will follow the vacation schedule below and be charged at the Full Service Pet Sitting rate. 

AFL can visit your dogs(s) up to three times daily while you are on vacation.  Morning visits are scheduled between the hours of 6AM & 8AM.  Afternoon visits are made between 2PM & 4PM.  Bedtime visits are between 9PM & 11PM. 

Service for visits twice a day will be made every 12 hours.  Morning visits are scheduled between the hours of 7AM & 9 AM.  Evening Visits are scheduled between the hours of 7PM & 9PM.

Every effort will be made to schedule visits at approximately the same time apart each day. AFL uses the following criteria to determine the order in which they are visited on the schedule:

• Any pet(s) requiring medication or with special medical needs
• Puppies and Seniors that require breaks more often
• Dogs that are crated
• Geographic location
• Cats

3) Reservations:

To make reservations, please use our Online Reservation Initiation Form or alternately email your request to allfurluv@yahoo.com  Always be sure you have received confirmation of your reservation from AFL. A voice/text message or email left with AFL does not guarantee your service request unless you have received a reply confirming you are on the schedule. This ensures that we won't miss your message/email and your pet(s) won't be left alone. To hold a holiday reservation, a deposit of 50% is due 7 days after booking your reservation. The balance is due the day service begins. Although AFL will not automatically cancel your reservation due to non receipt of your deposit, if the schedule demand exceeds AFL’s ability to provide service to all reservation requests, you will be contacted and informed that your reservation must be cancelled.

Feel free to inquire about last minute services. Availability is on a first-come first-serve basis. The more notice you provide, the better chance of securing the dates you require. Sometimes emergencies do arise, but a minimum of 2 week’s notice is preferred.  Overnight Service is limited fill so please plan far in advance.

4) Key Pick up and Return Policy:

AFL will retain two keys at the time of contract signing. In the event of a power outage, a garage door clicker is not an adequate means to gain entry into your home.  Your keys will be returned at your request. It is suggested that you allow AFL to retain your keys on file for future pet sitting needs. If after two service periods, you still wish to have your keys returned, a $7 fee will be charged for each trip needed to pick up and return your keys. AFL agrees to keep your keys locked in a safe when not in use. For security reasons, AFL will keep your records locked separately.

5) Security:

Please notify AFL of anyone having keys or keyless entry into your home such as remote controls for garage doors. If you have a security system is recommended that you provide AFL with an alarm code (different from your own). It is also recommended that you notify your alarm company of your absence and provide the alarm company with the name(s) of those authorized to enter your home. AFL will not be responsible for any damages incurred to your home or pet(s) by other persons on your property. Also, be sure to take a key with you. We lock every door to maintain the security of your home.

6) Holidays:

There will be a holiday fee of 50% of the current rate in addition to regular rate charged for services on designated holidays. This fee is applied per visit on the following designated holidays only, and not for the entire service period. For example, service for 1 pet, needing 2 visits daily from 7/3-7/5 is $20 per visit on 7/3 & 7/5. $30 per visit would be charged on 7/4. The holiday fee will apply on New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.

7) Cancellation Policy:

Pet Sitting/Overnight Stay - Cancellations may be made up to 8 days prior to your scheduled first visit. After that period, a cancellation fee of 25% of the total of reservation will be charged (i.e. $100.00 reservation= $25.00 cancellation fee). A consultation fee may also apply. See New Clients under Payment Policy below. You may request a refund of your remaining deposit balance, or have it applied as credit towards future services.

Regularly Scheduled Mid-day Dog Walks - Cancellations for services must be made at least 24 hours in advance to avoid being charged for the cancelled visit.

8) Payment Policy: Please make checks payable to Michelle Will

New Clients:

·         A consultation fee equal to two visits will be charged for time to meet with you and your pet(s), gather information on the proper care of your pet(s) and home, as well as to review policies and procedures.  Full payment for services is due at contract signing. The consultation fee will be applied towards the first two visits of service. Should you cancel your reservation, the consultation fee will be retained in addition to any applicable cancellation fees. See Cancellation Policy.

·         For regularly scheduled Mid-day Dog Walks, the first two weeks of service is due in advance. Should you cancel before service begins, the consultation fee will apply, and the deposit balance will be refunded.

Existing Clients:

·         For Vacation Pet Sitting and Overnight Service, full payment is due the day service begins.

·         For Regularly Scheduled Mid-day Dog Walks, billing is done at the end of each month. Payment is due by the 5th day of each month.

9) Additional Time Charges:

The hourly rate of $45, in increments of 15 minutes, will be added to your bill in addition to any expenses incurred for the following: in case of emergency, transporting your pet to the veterinarian, in the event that your pet needs to be boarded- see Boarding Clause. In the event that extra time is spent cleaning up after your pet- see Pet Accidents. In the event that AFL needs to pick up more supplies for your pet- food, litter, etc.

10) Boarding Clause:

If at any time your pet(s) displays any aggressive behavior towards AFL during your absence, AFL reserves the right to board your pet at a local kennel. Client will be responsible for any visits AFL makes, Additional Time Charges incurred for transportation as well as kennel boarding fees. Remaining, unused visits will be credited towards any additional charges. Any remaining credit due will be refunded. This is for the safety of our staff as well as your pet(s).

11) Returned Checks:

There is a $30 fee for each check returned by the client’s bank.

12) Delinquent Accounts:

Late payments over 30 days will be assessed an additional $20 fee per month. AFL reserves the right to refuse service for non-payment.

13) Pet Accidents:

Some pets may not adjust to your absence right away, and may have an accident in your home once or twice. This is normal, and AFL will make every effort to clean up after your pet. However, AFL reserves the right to:

a)    Charge for Additional Time spent cleaning up after your pet at the hourly rate of $45 in increments of 15 minutes.

b)    Increase the number of visits per day if your pet is consistently soiling your home between visits.

Not only is this better for your carpets, but your pet is trying to tell you it needs an extra visit.  These extra visits will be added to your bill- see Additional Time Charges.

14) Outside Dogs:

AFL does offer service to dogs that live outside, requiring only one visit daily. However, due to extreme weather that may arise at any given time, adequate shelter must be provided. If temperatures are above 95 degrees or below 40 degrees, an alternative to staying outside must be available. Extra visits will be added to your bill to ensure the safety and well being of your pet(s).

15) Unsecured Pets:

Most cities have leash laws and some apply to all pets including cats. AFL will not be held liable for free-roaming outdoor pets in the event of illness, injury, loss or death. It is strongly advised that all pets be micro-chipped, wear an ID tag with a contact number and that they remain inside the home or confined to a yard for their own safety and welfare in your absence. This will also keep you in compliance with any city ordinances.

16) Secured Areas:

It is the pet owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. Electric cords and rugs can be a fun but dangerous past-time for a dog that likes to chew. Breakable valuables on a bookshelf can be reached by a curious cat. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep pet(s) inside of or away from any areas your pet is not allowed access. AFL is not liable for any injuries pet(s) may sustain while alone in its own home/property.